Privacy Policy

Privacy Policy

Introduction

Welcome to https://online-christian-marriage-counseling.couplesresilience.com (referred to as “we,” “us,” or “the Company”). We are dedicated to delivering exceptional services while maintaining the highest standards of privacy and data security for our users, particularly when it comes to sensitive personal information. This Privacy Policy outlines how we handle and protect your data in accordance with various global privacy regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA), Colorado, USA
  • Utah’s Consumer Sales and Service Act (UCPA), Utah, USA
  • Connecticut’s Connecticut Transparency and Accountable Data Practices Act (CTDPA), Connecticut, USA
  • Virginia’s Consumer Data Privacy Act (VCDPA), Virginia, USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party platforms, apps, or services accessed through links on our site, as they have their own privacy policies governing data collection.

Processing Activities

This Privacy Policy outlines our practices when:

  • You sign up and use our applications or services, becoming an authorized user.
  • You visit any of our websites linked to this policy.
  • We communicate with you via email, calls, texts (SMS), or other channels for marketing, support, or transactional purposes.

Personal Data Collection

We collect several types of personal data from users, including:

  • Account Information: Details associated with your user account, such as usernames, passwords, and registration data.
  • Payment Information: Credit card details, billing addresses, and payment history.
  • Financial Information: Bank account information, investment portfolios, or other financial records (when voluntarily provided).
  • Purchase Information: Items bought through our services, purchase dates, quantities, and transaction amounts.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers for authentication and analytics.
  • Location Data: GPS coordinates and location services data to provide personalized content and services.
  • Feedback: User-generated reviews, ratings, and comments.
  • Social Media Information: When you connect or interact with our accounts on social media platforms.
  • Product Information: Details about products you view, search for, or purchase on our site.

We obtain this data through direct user input forms, interactions with our services, and automated tracking technologies. Additionally, third-party service providers may share personal data with us, adhering to their respective privacy agreements.

Cookies

We employ cookies to enhance your browsing experience and gather analytics:

  • Strictly Necessary Cookies: Ensure basic functionalities of the website and improve security.
  • Preference Cookies: Remember user preferences for a personalized experience.
  • Analytics Cookies: Track aggregated data to understand how our site is used, optimize performance, and provide relevant content.

Users can manage non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie settings.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary based on the type of data and the purposes for which it was collected. Once the data is no longer needed for these purposes, we delete or anonymize it to protect your privacy.

Your Rights

Depending on your location, you have several rights regarding your personal data:

  • Access to your information
  • Request corrections if data is inaccurate or incomplete
  • Erasure (right to be forgotten)
  • Restriction on processing
  • Right to data portability
  • Object to the processing of your data for specific purposes
  • Right not to be discriminated against for exercising your data protection rights

To exercise these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below. We will respond to your requests within a reasonable timeframe.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified via email to registered users and posted on our website with an updated revision date.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or data access/correction queries, please reach out to our Data Protection Team:

Email: contact@online-christian-marriage-counseling.couplesresilience.com

Mail: [Our Mailing Address]

We are committed to addressing any concerns you may have regarding your privacy and data security.